RESORT policies
**Please note NO septic hookup or Sani-dump on site, please arrive empty**
We are a family-oriented resort and have rules and policies in place for the comfort of ALL our guests. Please review our cancellation policies and resort rules before making a reservation. Full payment will be required at the time of booking.
Cabin Rental Policies
Security Deposit: Please be advised a refundable security deposit of $200 will be required for your stay and will be issued on your credit card 48hrs prior to your stay. This deposit covers accidental damage, breakage, damaged linen, and missing items. The full amount is returned at check-out once the cabin has been inspected and everything is in good condition. Thank you for understanding — we appreciate your care of the cabin!
Cancellation Policy: We understand that things come up and you may have to cancel your reservation, please provide notice 21-days' prior your arrival. Outside of this no change in booking date or refund is offered. Please send an email to info@LHHresort.com to cancel.
Minimum Stays: 2-night minimum stay for all cabins and 3-nights minimum for all long weekends and holidays.
Check-In: 4:00pm
Check-Out: 10:00am
PETS are NOT permitted within the cabins or on the decks.
Campsite Rental Policies
Cancellation Policy: We understand that things come up and you may need cancel your reservation, please provide at least two weeks' notice prior your arrival. Outside of this no change in booking date or refund is offered. Please send an email to info@LHHresort.com to cancel.
Minimum Stays: 2-night minimum stay for campsites required on weekends ONLY and 3-nights minimum for all long weekends and holidays.
Check-In: 2:00pm
Check-Out: 12:00pm
Pets are welcome in the campground and mush be leashed at all times. Please clean up after your pet.
Guest POLICy
New for this season, Lakeside Heffley Hideaway will be implementing a visiting guest limit and fee to support site management and overall guest experience.
A fee of $5 per visiting guest will apply to all campers and cabin reservations. All visiting guests are required to check in at the store upon arrival, sign a waiver, and receive a wristband.
Each campsite or cabin is permitted a maximum of four (4) visiting guests at any given time.
All visiting guests must park their vehicles in the designated parking area by the store, unless otherwise directed by staff.
Wildfire Policy
While we cannot predict weather conditions, wildfires, or decisions made by the Government of British Columbia, our standard cancellation policy remains in effect.
Reservations will only be eligible for rescheduling if an official travel restriction or evacuation order is in place that prevents travel to the resort, or if the resort itself is under an evacuation alert or evacuation order that impacts our ability to operate.
In these circumstances, we will work with guests in good faith to reschedule their stay to a later date during the current season or the following season, subject to availability.
Outside of these circumstances, cancellations or changes due to wildfire concerns or changing conditions remain subject to our standard cancellation policy.
Resort POLICIES
- Campground Office Phone: 250.214.7400
- Office/Store Hours: Mon-Thurs 9:30-5:30pm Fri-Sun 10-6pm
- Quiet Hours: 10:00pm-8:00am. Music must be off at 10:00pm.
- Drones: Not permitted within resort property without permission from staff, due to privacy of guests.
- ATV’s: We have a parking area. No riding in camp. Please consider our neighbors while riding.
- Boats: Boat trailers must be parked up by lodge.
- Smoking: No smoking in cabins, buildings or on docks. Please do not leave butts on the ground.
- Fires & Wood: Please do not move fire pits or leave them unattended. Please keep fires contained to the drum provided. Wood can be purchased by the wheelbarrow. See store for payment.
- Pets: are not permitted in the cabins or on the decks, but are welcome in the campground and must be leashed at all times. Please clean up after your pet.